Shipping FAQ

My package says it was delivered, but I have not yet received it. Where is my package?
If you believe your package has been misdelivered or lost please submit a ticket to our helpdesk so our helpful agents can investigate this matter further ...
Fri, 28 Jul, 2023 at 10:36 AM
How can I track my order?
There are multiple ways to track your package: 1. You may track your order directly from our shipping confirmation email. If you did not receive a sh...
Fri, 2 Feb, 2024 at 12:44 PM
How are shipping costs calculated?
The three major factors that influence the shipping cost are: 1. The distance the package travels to you, based on your location. Our shipping location ...
Fri, 28 Jul, 2023 at 11:59 AM
I have a drop-ship item on order, how can I track this?
Drop-ship orders ship directly from the manufacturer. Because of this, the shipping confirmation email will not reflect a tracking number.  For tracking...
Fri, 2 Feb, 2024 at 12:52 PM
My order qualified for free shipping. When can I expect to receive my order?
Congratulations on qualifying for free shipping! If your order was placed before 2 PM (PST) your order will be packed and shipped that day.  Please note...
Wed, 2 Aug, 2023 at 9:56 AM
No Free Shipping Option?
If you are located in Hawaii, Alaska, Puerto Rico, or Guam we apologize, we are unable to offer free shipping to those locations at this time.  (FedEx Grou...
Wed, 2 Aug, 2023 at 10:00 AM
I did not receive my package! What should I do?
If you're concerned about the status of your delivery, we're here to help! If your shipment has been marked as 'delivered' by the carrie...
Fri, 2 Feb, 2024 at 12:59 PM