Returns may be initiated through your Drip Depot Account Dashboard or via request through our Drip Depot Customer Service portal. Credit is issued upon receipt of eligible returns. Drip Depot does not store credit card information and is unable to process exchange transactions. To exchange a product, please return the product and place a new order. Customers are responsible for the cost of return shipments.
Returns for any orders initially placed using cryptocurrency are initiated through the same process but the refund will be issued as a store credit. Store credits can be used for future purchases on our platform when signed into your account.
The following items are eligible for return and refund: ✅
Unused items (with original packaging and instructions):
Within 60 days: Eligible for a refund to the original payment method, provided the payment method is still active and able to receive the refund. If the original payment method is expired, closed, or otherwise unable to receive the refund, a store credit will be issued.
61 - 180 days: Eligible for store credit only
Dropship Orders:
Only eligible for return within 30 days and in new, unused condition
Contact Drip Depot Customer Service for return authorization
The following items are NOT eligible for return and refund: ❌
Used/dirty items (including items that are missing accessories and fertilizer injectors)
Tubing that has been cut and/or had the banding removed
Partial kit returns
Custom and/or made-to-order items
Any item(s) ordered over 180 days ago
Please Note:
Orders with Free Shipping (Including Freight Shipments):
If you return items purchased using our free shipping offer and your order total drops below the free shipping threshold ($49), the shipping charges we incurred when shipping the original order will be deducted from your return total.
For example, if your total order amount was $100 and you are returning $70 worth of items, your new order total that you are keeping is now $30. Since your order qualified for free shipping when you initially placed an order and the total amount you are keeping is now $30, which is below our free shipping threshold, we will be deducting the actual shipping cost (i.e. $10) that we incurred when we shipped out your order. Therefore, in this example, the total refund from us would be $70 - $10 = $60.
Defective Items:
If covered under our Lifetime Guarantee, we’ll replace items - free of charge.
Please note in these situations we may request troubleshooting and/or the item(s) back for testing. If this request is made, we will provide a prepaid return label.
If not covered by our Lifetime Guarantee; contact Drip Depot Customer Service for additional information and/or troubleshooting
Designer Returns:
If our design service was used and the paid credit was applied to the order, when more than 25% of the order is returned, the initial design fee will be deducted from the refund.
***REFUND DISCLAIMER***
Refunds will be issued only to the original payment method used to place the order. We cannot issue a refund to a different payment method or to a payment method that was not used for the original purchase. This includes payments made by credit card, debit card, Apple Pay, PayPal, Amazon Pay, or other payment methods accepted by Drip Depot.
If the original payment method is expired, closed, canceled, or otherwise unable to receive the refund, store credit will be issued instead, where applicable.
For orders initially placed using cryptocurrency, refunds will be issued as store credit. Store credits can be used for future purchases on our platform when signed into your account.
A Helping Hand to Our Returns Department:
While returning items, you can save money and help our Returns Department by keeping a few things in mind (these tips are not required to return items but are greatly appreciated):
One Return Shipment Per Order: If possible, please try to avoid sending multiple return shipments for a single order. This prevents extra shipping costs and means you receive one refund instead of multiple.
Combine Returns: Combine returns from multiple orders in one package if possible for your convenience and ours.
Organized Separation: If you're returning items from different orders in one box, kindly separate the items within the package by order number. This simple step goes a long way in aiding our process.
Please direct any questions to us at Drip Depot Customer Service.